Here's some useful information from The Department for Business, Innovation & Skills.
The Consumer Rights Act 2015 came into force on 1st October 2015
and updated the laws governing every business selling directly to
consumers. The law is now clearer and easier to understand.
The changes are relevant to every business which sells directly to
The new law makes it clear what should happen when goods or
digital content are faulty, or when services are not provided with reasonable
care and skill.
Businesses and consumers who understand their rights and
responsibilities will save time and money.
We have produced a simple checklist and a Consumer Rights Summary
which details some of the key consumer rights, making it clearer for customers
and staff, as well as detailed guidance. You can print this from the Business
Companion website. Make sure you are compliant with the law.