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2 Step Verification

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Hello Liz,

Protecting customer data remains a priority for HMRC and, since 29th March 2016, we have provided 2 Step Verification an extra layer of security which requires a mobile or landline phone to millions of customers using digital tax accounts.

The service has allowed customers to quickly and easily link their mobile or landline phone to their Tax Account login details. This means, when a customer logs in, HMRC will either text them or send them an automated message with a code which theyll enter to gain access to their Tax Account. If customers lose their phone or change number, 2 Step Verification can be reset by ringing the Online Services Helpdesk. This process helps protect their account against fraud.

HMRC already provides 2 Step Verification to all Personal Tax customers and all business customers enrolled in Self Assessment. In our next stage, we will begin to provide 2 Step Verification to other heads of duty including, VAT, Corporation Tax, employer PAYE and to Agents.

Provision of this service will bring a number of benefits for customers:

  1. Security. We know that criminals attempt to use stolen log-in details to access and exploit customers Tax Accounts. Without the registered mobile or landline phone, they are far less likely to succeed.

  2. Its easy. Many of our customers already use 2 Step Verification in other walks of life. It is commonly used across internet banking and e-mail services.

To use the service, all customers have to do is simply follow the on-screen steps, with either a mobile or landline phone to hand.

Businesses will need to ensure that, if more than one individual uses the account ID, they create new users within their account via our delegation tool. This is a simple process and stops authorised individuals from being locked out of the account.

We will keep you updated if our plans change and provide further information on GOV.UK as the service expands.


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