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The Department of Veterans Affairs (VA) has made innovative strides in ensuring that Veterans and their families get the information that they need. Read More




With so many emails per day and so little time to connect, subject lines are crucial. While there are no “magic” words for subject lines, there are a few keywords that have shown great success in increasing open rates and engagement rates. Read More




In the public sector, making content accessible can seem like a huge undertaking. From changing processes to using targeted software, accessibility can seem overly complicated. But accessibility does not have to be complicated. Here are 4 simple things you can start doing now to make content more accessible to your readers with disabilities. Read More

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