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For full details of each job click the job title which links directly to the vacancy on the website.

18-09-2015 12:00 AM BST
Closing date: 02 October 2015

Fixed Term for 6 months.

Job Summary

The Business Analyst will play a leading role in formulating, directing and supporting delivery of business change initiatives undertaken by the Transformation service.

You will work in partnership with senior managers, deploying expert business analysis skill and broad business knowledge to create solutions that provide significant business benefit. You will be instrumental in shaping the structure of business change, remaining engaged throughout development and implementation to manage requirement change, validate the solution and prepare the business for implementation.

You may work on independent projects or assignments working in partnership with other senior members of the project team and work stream leads. You will need to influence and broker solutions with senior stakeholders, including members of the Senior Management Team.


-  In depth knowledge of business process analysis and design techniques, including the use of modelling and collaborative tools with the ability to select the appropriate approach for a particular assignment.

- Knowledge of how to map service activity data to financial information and system requirement.

- Experience of the application of standard business process analysis techniques to capturing, quantifying and documenting business processes to a high standard

- Solution focussed with a recognition of business constraints, ambitions and operational objectives in area of assignment.

For informal enquiries please contact Gareth Sayers on 0115 8763628 or email:

18-09-2015 12:00 AM BST
Closing date: 02 October 2015

3 Year Fixed Term Post

To undertake self-harm risk assessments, including in school clinics, in order to identify risk and protective factors and implement brief interventions and safety plans to keep Children and Young People (CYP) safe.

To develop, deliver and tailor training and workshops to a wide range of audiences regarding self-harm and suicidality to raise awareness, build confidence and skills, and provide support to front-line service providers and professionals to intervene and manage CYP.

To offer consultations to professional networks and make recommendations for further support and strategies to be implemented in supporting CYP with self-harm and suicidal behaviours.

To contribute to the development of high-quality resources for a wide audience of professionals to promote effective support and management of CYP with self-harm and suicidal behaviours.

To be able to work as part of a small, innovative team in implementing the above and any  additional tasks in order to meet the Service Delivery Plan and demonstrate outcomes.


 - Relevant professional qualification, Social work, nursing or teaching, Dipsw, CSS,

CQSW, QTS, RMN, NVQ 4 or above.

- Substantial Direct experience as practitioner in childcare setting.

- Knowledge and existing skills regarding a range of therapeutic interventions and their application to practice.

- Knowledge of identifying risk, undertaking self-harm risk assessments and safeguarding.

This post is the subject of a DBS enhanced check for a regulated activity


For informal enquiries please contact Sharon O’Love on Tel: 0115 8764000 or email: Sharon.O'    


18-09-2015 12:00 AM BST
Closing date: 02 October 2015

Work pattern – Monday to Friday 8.30am until 16.50pm 

To act as first point of contact within Neighbourhood Services for Commercial customers primarily via the telephone, but also through other channels appropriate to the demand. To proactively contact both new and existing Commercial customers to support commercial growth activity. To provide support for the wider contact centre where necessary customer contact activities for Citizens; identifying the needs of those customers at first point of contact and then to address that need effectively and efficiently, or else by referring the customer to the appropriate department, partner or external organisation. To support the Customer Service Team Leader in managing escalated enquiries and ensuring rotas and work distribution provide adequate cover throughout opening hours.


-  Deliver excellent customer service appropriate to the needs and requests of customers across Commercial & Neighbourhood Services.

- Provides the first point of contact of escalation taking over more difficult enquiries, more challenging customers and complaints.

- Dealing with inbound enquiries from potential and existing commercial customers. This includes providing information about products and services available; prices and specifications, booking appointments, taking payments and resolving issues with services provided.

- Provides support, guidance, mentoring and training to new staff or colleagues requiring development as and when required.

 For informal enquiries please contact Marc Danyluk 0115 8761671 or email


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