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01-04-2016 12:00 AM BST
Closing date: 17 April 2016

The Customer Experience Lead will be responsible for the development of the collation and utilisation of customer insight to establish a robust set of standards around customer service across Nottingham City Council.

The post holder will be responsible for ensuring outcomes are actively addressed by decision makers and departmental leads and that a consistent and high standard of engagement is adhered to by all services.

ESSENTIAL REQUIREMENTS:

Ability to be an advocate for the service and city council with senior officers and stakeholders within and outside NCC

Demonstrate a strong commitment to customer care

Ability and confidence to work with decision makers to recognise and develop skills of team members and to challenge accepted standards where necessary.

Ability to collect and interpret performance management and customer insight information

For Informal enquiries please contact Dominic O'Melia on 0115 8763857 (dominic.omelia@nottinghamcity.gov.uk)

We particularly welcome applications from the black, minority and ethnic communities as we are currently under represented at this level.     


 

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