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Managing business operations - what government needs to get right

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30-09-2015 03:29 PM BST

What is government's capability and what does it need to improve?

In this publication we present our analysis of government's capability in operations and process management from assessing 32 organisations and 86 processes. It is an overview of our understanding of the problems government organisations face, the actions taken to address them and our analysis of what government needs to focus on to get this right.

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