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James Duddridge - Foreign and Commonwealth Office

FCO Services operates as a trading fund of the FCO. I have set the following performance targets for 2015-2016

  1. An in-year surplus before interest, tax and dividend producing a net margin of between 1 and 5%
  2. A return on capital employed of at least 3.5% (weighted average)
  3. Cost of corporate functions as a % of revenue of no more than 6%
  4. A utilisation rate for revenue earning staff of at least 75%
  5. A customer satisfaction result of at least 80%
  6. Employee engagement in FCO Services using civil service survey of at least 59%

FCO Services will report to Parliament on its success against these targets through its Annual Report for 2015-2016.


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